At Stafford Windows, we’re continually keen to connect with prospective team members. As an expanding family enterprise characterised by a professional ethos, we might have the perfect role for you. Even if we don’t have any current vacancies that align with your skill set, we’re always open to hearing from you. Let us know how your talents could be a beneficial addition to our operations. For application queries to join our team, kindly reach out to our team at sales@staffordupvcwindows.co.uk
The role of the Installation Administrator is a key support role to ensure the smooth delivery of sold contracts through to completion. Working closely with the Installation & Operations Manager and Installation & Finance Administrator, to communicate timely updates to customers and various internal departments to provide excellent customer service.
Duties include:
Installations
- Timely and organised communication with customers, both verbally and electronically to keep them abreast of their project progression
- Issue post survey communications to the customer to advise of the proposed week commencing date for the project
- Support the Installation Manager to schedule planned works with external Builders, Plasterers, Plumbers and Electricians (1st preparation for electrician and 2nd ensure electrician tasks completed)
- As required ensure relevant materials and skips are ordered for all building jobs, diarising 2 weeks in advance & create a schedule of events for base payments.
- Timely booking of Building Regulations inspections as communicated by Installations Manager
- At all stages of the project, ensure AdminBase is updated to reflect the progress of the installation
- Support the Installation & Operations Manager to ensure all projects are on track requesting updates from Building Supervisor and Fitters. Communicate any delays to the customer and/or Sales Team
- Report on the progress of all install projects that have not yet been given a confirmed install date and discuss Installation & Operations Manager
- Report on value of installations booked
- Address any incoming calls from customers regarding any stage of the installation, updating AdminBase notes.
As required, provide support to the Installation & Finance Administrator to:
- *Collate the Fitters Installation packs which include; Minutes, Job sheet, all related designs & drawings, installation layout, surveyors notes and bagging list, to present to Installations Manager / Fitters, ensuring all documents are scanned into AdminBase, daily.
- *Collation of the Customer Maintenance Pack, including interim/final Invoice to present with Fitters Installation pack, daily.
Finance
- Support Installs & Finance Administrator to gain interim payments from customers for conservatory/building/roof projects and base payments.
- Support Installs & Finance Administrator to gain outstanding payments on completion of projects
The role of the Installation & Operations Manager is to manage all sold contracts through to completion. This is a pivotal role in the business, communicating directly with the customers and various internal departments to provide excellent customer service.
Duties include:
Installations
- Progression of all installation projects via the Supply and Fit process
- Attend site to perform progression and final inspections of all projects, daily/as required
- Timely and organised communication with customers, both verbally and electronically to keep them abreast of their project progression
- Liaison with Installation Supervisors on Surveys and Building Regulation requirements to complete projects
- Become the first point of contact following the initial conversation of the week commencing date with the customer, supported by the Install Administrator
- Liaise with Installs Administrator to issue post survey communications to the customer to advise of the proposed week commencing date for the project
- One week prior to install date, contact customer to confirm actual start date, discuss customers’ pre-installation responsibilities regarding burglar alarms / smart doorbell / removal of blinds. Advise name of the lead fitter where possible
- Schedule planned works with external Builders, Plasterers, Plumbers and Electricians (1st preparation for electrician and 2nd ensure electrician tasks completed)
- As required ensure relevant materials and skips are ordered for all building jobs, diarising 2 weeks in advance & create a schedule of events for base payments.
- Confirm that all projects are on track requesting updates from Building Supervisor and Fitters. Communicate any delays to the customer and/or Sales Team
- Ensure completed Fitters Installation Packs are returned to the Installs office, timely and accurately
- Create snagging lists from the final inspection/fitters installation packs as required and assign to relevant team to resolve
- Escalate complex issues and discuss options for resolving with Tech, Install Supervisors Surveyor and Building or MD, as required
- At all stages of the project, ensure AdminBase is updated to reflect the progress of the installation
Supervisors and Fitters
- Wage preparation; ensure all timesheets and clocking-in cards have been received from fitters in a timely manner, and are checked prior to final sign off
- Report department absences to HR and conduct return to work / performance review meetings
- Perform regular 1-2-1s with Supervisors, Fitting teams and Administrators and feedback to the business
- Co-ordinate training requirements for the installation team
Administration
- Ensure the Installation Administrator has prepared installation packs to present to fitters, daily
Warehouse
- Oversee the sourcing of special items e.g. GBP(General building Plastics) & Cladding
- Oversee the maintenance of the site with the WH team
- Prepare and communicate the weekend Trade Counter rota with the WH team
- Perform regular 1-2-1s with the WH team and feedback to the business
As a member of the Technical team, the Order Processor has a varied role which involves overseeing the Trade arm of the company, reviewing Sales Contracts, post-survey and confirming costings are accurate as well as ordering product to meet installation lead time.
Duties include:
- Assessing completed surveys to confirm costs are calculated accurately and any amendments are highlighted and communicated to the install sales team.
- Ensuring we are purchasing goods at the correct market value; requesting quotes from our suppliers’ competitors to ensure we are competitive and receiving best discount
- Chasing late or missing deliveries.
- On-boarding new suppliers.
- Manage and assist in raising purchase orders, as well as reviewing the completeness of each job file to ensure all parts have been ordered and delivered on time.
- Prepare delivery notes for the warehouse to receive orders for install and stock.
- Ensure product and items on bagging lists, are ready for the fitting teams at least one week prior to fitting date and present to Install team.
- Support the Warehouse team by serving trade customers, producing quotes and purchase orders for trade customers / supply only consumers.
- Update relevant delivery/order details regarding specific contracts on AdminBase.
- Support the Service department with ordering of parts, as required.
- Support the Warehouse team in resolving issues related to defect / incorrect products being received, reporting all issues to the relevant Supplier in a timely manner.
- Adhere to Health and Safety regulations and company policies at all times.
- Assist other departments with essential activities and projects as and when required.
- Installation Administrator
-
The role of the Installation Administrator is a key support role to ensure the smooth delivery of sold contracts through to completion. Working closely with the Installation & Operations Manager and Installation & Finance Administrator, to communicate timely updates to customers and various internal departments to provide excellent customer service.
Duties include:
Installations
- Timely and organised communication with customers, both verbally and electronically to keep them abreast of their project progression
- Issue post survey communications to the customer to advise of the proposed week commencing date for the project
- Support the Installation Manager to schedule planned works with external Builders, Plasterers, Plumbers and Electricians (1st preparation for electrician and 2nd ensure electrician tasks completed)
- As required ensure relevant materials and skips are ordered for all building jobs, diarising 2 weeks in advance & create a schedule of events for base payments.
- Timely booking of Building Regulations inspections as communicated by Installations Manager
- At all stages of the project, ensure AdminBase is updated to reflect the progress of the installation
- Support the Installation & Operations Manager to ensure all projects are on track requesting updates from Building Supervisor and Fitters. Communicate any delays to the customer and/or Sales Team
- Report on the progress of all install projects that have not yet been given a confirmed install date and discuss Installation & Operations Manager
- Report on value of installations booked
- Address any incoming calls from customers regarding any stage of the installation, updating AdminBase notes.
As required, provide support to the Installation & Finance Administrator to:
- *Collate the Fitters Installation packs which include; Minutes, Job sheet, all related designs & drawings, installation layout, surveyors notes and bagging list, to present to Installations Manager / Fitters, ensuring all documents are scanned into AdminBase, daily.
- *Collation of the Customer Maintenance Pack, including interim/final Invoice to present with Fitters Installation pack, daily.
Finance
- Support Installs & Finance Administrator to gain interim payments from customers for conservatory/building/roof projects and base payments.
- Support Installs & Finance Administrator to gain outstanding payments on completion of projects
- Installation & Operations Manager
-
The role of the Installation & Operations Manager is to manage all sold contracts through to completion. This is a pivotal role in the business, communicating directly with the customers and various internal departments to provide excellent customer service.
Duties include:
Installations
- Progression of all installation projects via the Supply and Fit process
- Attend site to perform progression and final inspections of all projects, daily/as required
- Timely and organised communication with customers, both verbally and electronically to keep them abreast of their project progression
- Liaison with Installation Supervisors on Surveys and Building Regulation requirements to complete projects
- Become the first point of contact following the initial conversation of the week commencing date with the customer, supported by the Install Administrator
- Liaise with Installs Administrator to issue post survey communications to the customer to advise of the proposed week commencing date for the project
- One week prior to install date, contact customer to confirm actual start date, discuss customers’ pre-installation responsibilities regarding burglar alarms / smart doorbell / removal of blinds. Advise name of the lead fitter where possible
- Schedule planned works with external Builders, Plasterers, Plumbers and Electricians (1st preparation for electrician and 2nd ensure electrician tasks completed)
- As required ensure relevant materials and skips are ordered for all building jobs, diarising 2 weeks in advance & create a schedule of events for base payments.
- Confirm that all projects are on track requesting updates from Building Supervisor and Fitters. Communicate any delays to the customer and/or Sales Team
- Ensure completed Fitters Installation Packs are returned to the Installs office, timely and accurately
- Create snagging lists from the final inspection/fitters installation packs as required and assign to relevant team to resolve
- Escalate complex issues and discuss options for resolving with Tech, Install Supervisors Surveyor and Building or MD, as required
- At all stages of the project, ensure AdminBase is updated to reflect the progress of the installation
Supervisors and Fitters
- Wage preparation; ensure all timesheets and clocking-in cards have been received from fitters in a timely manner, and are checked prior to final sign off
- Report department absences to HR and conduct return to work / performance review meetings
- Perform regular 1-2-1s with Supervisors, Fitting teams and Administrators and feedback to the business
- Co-ordinate training requirements for the installation team
Administration
- Ensure the Installation Administrator has prepared installation packs to present to fitters, daily
Warehouse
- Oversee the sourcing of special items e.g. GBP(General building Plastics) & Cladding
- Oversee the maintenance of the site with the WH team
- Prepare and communicate the weekend Trade Counter rota with the WH team
- Perform regular 1-2-1s with the WH team and feedback to the business
- Order Processor
-
As a member of the Technical team, the Order Processor has a varied role which involves overseeing the Trade arm of the company, reviewing Sales Contracts, post-survey and confirming costings are accurate as well as ordering product to meet installation lead time.
Duties include:
- Assessing completed surveys to confirm costs are calculated accurately and any amendments are highlighted and communicated to the install sales team.
- Ensuring we are purchasing goods at the correct market value; requesting quotes from our suppliers’ competitors to ensure we are competitive and receiving best discount
- Chasing late or missing deliveries.
- On-boarding new suppliers.
- Manage and assist in raising purchase orders, as well as reviewing the completeness of each job file to ensure all parts have been ordered and delivered on time.
- Prepare delivery notes for the warehouse to receive orders for install and stock.
- Ensure product and items on bagging lists, are ready for the fitting teams at least one week prior to fitting date and present to Install team.
- Support the Warehouse team by serving trade customers, producing quotes and purchase orders for trade customers / supply only consumers.
- Update relevant delivery/order details regarding specific contracts on AdminBase.
- Support the Service department with ordering of parts, as required.
- Support the Warehouse team in resolving issues related to defect / incorrect products being received, reporting all issues to the relevant Supplier in a timely manner.
- Adhere to Health and Safety regulations and company policies at all times.
- Assist other departments with essential activities and projects as and when required.